Delivery Information

Yuuki-Cha is open for business year round. We offer quick efficient worldwide shipping directly from Japan, using Japan Post's reliable international shipping options to almost anywhere in the world usually within 1 business day of receiving cleared payment.

Quick Reference Shipping Table...

Shipping Option

Estimated Delivery Days

Recommendation

Tracking and Insurance

Loses and Breakages

Signature Required Upon Delivery

Weight Limit

AIRMAIL

7-12 Business Days

Small tea orders only.

None

Not Covered

Not Required

2kg

REGISTERED MAIL

7-12 Business Days

Small-medium orders only.

Some countries

Upto 6000yen

Required

2kg

EMS

3-6 Business Days

Valuable orders including bigger tea orders and breakable items.

Included

Covered

Required

30kg

Airmail Shipping Option...

  • Airmail has an estimated delivery time of 6-12 business days.
  • Reasonably fast, reliable and cheap.
  • The maximum parcel weight is 2kg (Note: If your order exceeds this weight this shipping option will not appear during checkout).
  • NO tracking number, NO online tracking, and NO insurance coverage.
  • Parcels are not registered. Therefore, you are not required to sign for the parcel upon delivery.
  • It is possible that your parcel will be delivered when you are out and taken back to the postal depot until you claim it. In this case, you should call your local post office or sorting office to see if they are holding a parcel for you.
  • NOT RECOMMENDED for bigger orders of value, or breakable items such as matcha bowls, teapots, or anything made of breakable materials. EMS shipping is highly recommended in these instances.
  • If you choose to ship breakable items or orders of value by Airmail, you do so at your own risk. We CANNOT be held responsible for loses, thefts, or breakages caused by mishandling along the postal route.
  • Some countries impose customs duties and clearance fees on tea, tea ware and international parcels. We have no control over this and CANNOT be held responsible for these fees. Therefore, it is advisable for you to contact your local customs office regarding this matter if you are unsure of the fees you might incur.
  • By law we are obliged to disclose the correct value of the items on the Airmail customs declaration form of each order. We CANNOT manipulate these values in any way, shape or form.

Registered Mail Shipping Option...

  • Pretty much the same as the above Airmail option but with the added bonus of online tracking (some countries) and insurance coverage upto 6000yen).

EMS Shipping Option...

  • EMS has an estimated delivery time of 3-6 business days.
  • Rapid, very reliable and safe.
  • The maximum parcel weight is 30kg (Note: If your order exceeds this weight this shipping option will not appear during checkout).
  • Includes online tracking and insurance coverage.
  • Highly recommended for bigger orders of value, or orders that include breakable items such as matcha bowls or teapots.
  • Your parcel has a tracking number and online tracking is available. After your parcel has been sent out by us we will email you with your tracking details.
  • You will be required to sign for your parcel upon delivery.
  • Loses, thefts or breakages can be refunded in full and replaced. If this situation occurs, please contact us for details about how to claim.
  • It is possible that your parcel will be delivered when you are out and taken back to the postal depot. In this case, EMS requires that either the courier leaves contact information to enable you to claim your parcel, or repeat attempts to deliver your parcel will occur.
  • If you don’t receive your parcel within 3-6 days, the courier forgot to leave contact details, or there was no repeat attempt to deliver your parcel, you should call your local post office or sorting office to see if they are holding a parcel for you. Make sure you have your 13 digit EMS tracking number at hand.
  • Some countries impose customs duties and clearance fees on tea, tea ware and international parcels. We have no control over this and CANNOT be held responsible for these fees. Therefore, it is advisable for you to contact your local customs office regarding this matter if you are unsure of the fees you might incur.
  • By law we are obliged to disclose the correct value of the items on the EMS customs declaration form of each order. We CANNOT manipulate these values in any way, shape or form.

EMS Online Tracking Service...

Japan Post's EMS shipping option provides a service in which you can track your parcel online through their website, so if you order by our EMS shipping option, you will be able to use their online service to track your parcel. In order for you to do this without any fuss we will send you an email which will include your 13 digit EMS tracking number and a link to Japan Post's online tracking page once we have shipped your parcel. You can then check the progress of your parcel all the way to your doorstep enabling you to be at home when your parcel is likely to be delivered. In some countries, It is also possible to track your parcel's progress online through your countries post office website once the parcel has entered your country.

Shipping Rates...

We use Japan Post to ship all of our parcels from Japan, so we therefore use their shipping rates which are based on weight (not per item or flat rate). All shipping costs are automatically charged in the checkout procedure and set-up as accurately as possible. PLEASE NOTE: Our shipping weights are based on the overall weight of the shipping box which includes the product, product packaging, packaging materials, and the shipping box, not just the NET weight of the tea and/or teaware ordered. For example, if a customer from the US were to order 100g of tea by Airmail the shipping cost would not simply be 240yen (Up to 100g) because we must take into consideration the product packaging, packaging materials, and the shipping box which will make the shipping cost around 420-510yen (Up to 200g - Up to 250g).

Returns And Refunds...

We always try our best to insure your tea and teaware reach you without any problems and we hardly ever experience any returns or disputes, but in case you have a problem here is what we can and can't do regarding returns and refunds:

We Can...

  • Offer a full refund (excluding any shipping charges we incurred) or replacement for any item that you receive that is genuinely defect. If this is the case, please contact us first to discuss the problem. If we find your claim to be valid we will give you full details on how to return the item to us. PLEASE NOTE: Items must be in their original state and returned to us within 7 days of you receiving them. Only when we receive the parcel back and the item has been inspected and found to be defect can a refund be given or a replacement sent.
  • Provide a refund, or send out at no extra charge, any items that we accidently missed from your order, please contact us within 7 days, and we will send out the missing items or refund you accordingly.
  • Provide a refund if a parcel is lost because of an error on our part.
  • Provide a refund for any items dispatched by EMS (Express Mail) if they are lost, stolen or broken in transit. If this is the case, please contact us for instructions on how to process your claim. PLEASE NOTE: EMS refunds are not immediately refunded by the postal system. Postal systems in different countries have differing procedures that both the buyer and seller must follow in order for them to provide a refund. If the buyer refuses to follow the procedure that they have outlined then they will not provide a refund to the buyer and the situation will become complicated.

We Can't...

  • Replace or refund an order due to a customer making a mistake during our order process e.g. entering the wrong shipping address.
  • Refund or accept any returns of tea (that includes both opened or unopened). Simply not liking a tea or because a tea doesn't taste like you expected it to is not a valid reason for a return or refund. We ask you kindly to order wisely when trying a tea for the first time e.g. don't order 10-20 packets of a tea that you have never tried before.
  • Refund or accept any returns of teaware or matcha utensils that have been used by the customer.
  • Replace or refund parcels shipped by Airmail including orders of value, and orders containing breakable items such as matcha bowls or teapots if they are stolen, lost or broken in transit. Plainly speaking, if you want your parcel to reach you safely, quickly, and trouble-free, with the added advantage of knowing your parcel is both insured and traceable, then we highly recommend that you choose EMS shipping.

Returned Parcels...

Occasionally, we have had parcels returned to us as undelivered. This can happen for various reasons, but by far the most common is that the parcel was simply unclaimed by the customer after a delivery attempt. Other reasons include, the shipping address provided to us was wrong, duties were not paid by the customer, or the customer declined to accept the parcel upon delivery.

If you think your parcel has been returned to us, please contact us asap and we will try to look into it for you.

Any Further Questions...

If you have any further questions about shipping and returns, please contact us and we will be happy to assist you.