FAQ

Payment FAQ...

What payments do you accept?

We accept major credit cards and check cards - Visa, MasterCard, Discover, and American Express. You can also pay by echeck which is a payment that you make directly from your bank.

How are your payments processed?

All of our payments are processed through Paypal. We DO NOT collect or see any of your payment details that is all handled by Paypal.

Security FAQ...

Do you use a secure HTTP connection to process orders?

Yes, all our orders are processed securely using a HTTPS connection which encrypts all of your account details.

Are my personal details safe with you e.g address, email address and telephone number?

Yes, we never sell, share, lend or give your personal information to any company or entity. The personal information you provide us stays with us, and will stay confidential.

Shipping FAQ...

How long will my order take to process and deliver?

Usually your order will take around 3-12 days to be delivered depending on your chosen shipping method. In the holiday seasons it may take longer.

Where do you ship green tea to?

We ship our green teas worldwide including US, UK, Europe, Canada, Australia and many others.

Tea FAQ...

What does first harvest mean?

Japanese green tea is harvested throughout spring and summer. First harvest tea is the first round of harvesting from April to May depending on the region. First harvest Japanese green tea is superior in taste, aroma and nutrients, therefore it is more expensive.

How fresh are your teas?

Our teas are very fresh indeed! Being in Japan enables us to get the freshest teas possible. We receive our teas, all of which come directly from the farms that cultivate them, on an on-demand basis and only stock small amounts of tea that we can sell in a short period of time.

What part of Japan are your organic green teas from?

We source our green teas from various tea growing regions of Japan. All of which are sourced directly from genuine certified organic green tea farms that grow, process, and package their own teas on their own farms.

How much green tea do you recommend purchasing at one time?

We recommend you order no more than two months supply of green tea at one time.

How quickly do you recommend I use my green tea after opening the packet?

You should use it as soon as possible after opening the packet as it can quickly lose its quality after being exposed to air. If you can't use it within a month we recommend you keep it in the original packet and store it away from heat, humidity, sun, light, and strong odors etc.

Are your organic green teas certified organic?

All our organic green teas are certified by JAS (Japan Agricultural Standard). This is the certificate given and accredited by the Ministry of Agriculture, Forestry and Fisheries (MAFF) of Japan. Some of the green teas we carry from Uji are also certified by USDA (United States Department of Agriculture).

Do all your matcha tins and tea packets have the expiry date written on?

Yes, all our organic teas have the expiry date clearly written on. Our matcha tins have the expiry date written on the bottom label, and our tea packets have the expiry date written on the back label. All our labeling and expiry dates are affixed at the farmer's factories. WE NEVER SELL EXPIRED TEA.

Are your organic teas limited?

Pretty much all organic Japanese green teas we sell are limited. Some of the farmers we collaborate with only have very small organic tea gardens. Their harvests are therefore very limited. However, we try to keep a constant supply of teas throughout the harvest year, but occasionally a tea might sell out before the next harvest year commences.

Other FAQ...

Do you have a points system?

No, when a points system is in operation tea vendors naturally retail their teas at higher prices to accommodate for the points they are giving away. We would much rather offer our customers the lowest possible prices on our green teas from the get go rather than using marketing tricks such as point systems.

Do you offer gift certificates?

Yes, they are available for purchase from our Gift Certificates Category. For more information about gift certificates and how to use them, please make sure to visit the Gift Certificate FAQ page.

Do you wholesale?

Please see our Wholesale Information page for details.