VIRUS UPDATES

The latest happenings during the virus pandemic...

CURRENT SHIPPING NEWS...

We are still shipping and working around the clock to get orders shipped out asap! Here is the full list of countries we can still currently ship to and the approximate shipping times for some (last update 31st of May 2020)...


Special Express Via DHL or UPS (working great!):


USA - 2-4 days.

Australia - 3-5 days.

New Zealand - 3-5 days.

Various EU countries - 3-5 days.

Canada - 3-5 days.


If your country is not on the above list then please contact us and we will look into a shipping option for you.



UPDATES JUNE 2020...


No more shipments through Japan Post for the foreseeable future:


As of the 2nd of June 2020 no more shipments via Japan Post. There are just far too many shipping delays to the remaining non-suspended countries that they are still accepting shipments to such as the UK, Canada etc.. It's become impossible to take their shipping services seriously, so if you have a delayed parcel to one of the remaining non-suspended countries such as the UK, Canada etc., which the parcel's tracking shows as still delayed in japan, we will attempt to recall it. We can then either reship or refund your order. If it has already left Japan then we can't recall it for you.


UPDATES APRIL AND MAY 2020...

Recalls of seriously delayed parcels to the US...


In early May we recalled all delayed US parcels from Japan Post that were shipped out from late March 2020 until the suspension in late April 2020 that Japan Post still hadn't managed to ship out of Japan.

Fortunately, most EMS and registered mail parcels came back pretty fast. We reshipped them all via DHL express and they were delivered in a few days. In some cases, we provided a full refund if that was preferred by the customer. No problem either way. Unfortunately, it's taking longer to get any remaining airmail parcels back, but hopefully they will start to filter back soon.

In some cases, there is still a possibility that some of the parcels to the US might still go through before they can be found and sent back to us (especially airmail parcels). That has happened with a few parcels even though we recalled them. From the tracking of one of them, which was a registered mail shipment, we could see it took just over two months to be delivered in the US from the date of shipment with both delays in Japan and the US.


Full refunds for other suspended countries returned orders...


We had a lot of parcels returned to us in April and May 2020 that were destined to various countries in the EU. They simply didn't make it out of Japan before the shipping suspensions to those countries came into being. We provided a full refund to each and every customer straight away.