VIRUS UPDATES

The latest happenings during the virus pandemic...

CURRENT SHIPPING NEWS...

We are still shipping and working around the clock to get orders shipped out asap! Here is the full list of countries we can still currently ship to and the approximate shipping times for some (last update 29th Sept 2020)...


Express Shipping Via DHL or UPS (working great!):


USA - 2-4 days.

Australia & New Zealand - 3-5 days.

Europe - 3-5 days.

UK - 3-5 days.

Canada - 3-5 days.


EMS and ePacket Via Japan Post (expect delays!):


Canada, UK, Europe

If your country is not on the above list then please contact us and we will look into a shipping option for you.



UPDATES SEPTEMBER 2020...


The HOPEFUL return of JAPAN POST services:


Japan Post appear to be in a bit better shape than a few months ago, so we are now prepared to offer EMS and ePacket shipping to the following countries from the 1st of October 2020: Canada, UK, and most countries in the EU. For more info on delays and precautions using Japan Post's International shipping services, please see Japan Post's website here: https://www.post.japanpost.jp/int/information/overview_en.html


Expect delays!!! If you can't accept delays, please reconsider ordering via Japan Post shipping services at this time.


UPDATES JULY 2020...


The ELUSIVE March-April JAPAN POST Airmail parcels to the US:


We're very happy to report the phantom airmail parcels sent through Japan Post in late March through April before they suspended their services to the US have arrived at destination! Many US customers let us know they finally received their parcels in June (some in early July).


Other JAPAN POST parcels that were delayed:


There were also some delays to parcels shipped via Japan Post destined for Canada, UK, and Germany, but customers have also reported to us that they have now received their parcels.


Believe in miracles!



UPDATES JUNE 2020...


No more shipments through Japan Post for the foreseeable future:


As of the 2nd of June 2020 no more shipments via Japan Post. There are just far too many shipping delays to the remaining non-suspended countries that they are still accepting shipments to such as the UK, Canada etc.. It's become impossible to take their shipping services seriously, so if you have a delayed parcel to one of the remaining non-suspended countries such as the UK, Canada etc., which the parcel's tracking shows as still delayed in japan, we will attempt to recall it. We can then either reship or refund your order. If it has already left Japan then we can't recall it for you.


UPDATES APRIL AND MAY 2020...

Recalls of seriously delayed parcels to the US...


In early May we recalled all delayed US parcels from Japan Post that were shipped out from late March 2020 until the suspension in late April 2020 that Japan Post still hadn't managed to ship out of Japan.

Fortunately, most EMS and registered mail parcels came back pretty fast. We reshipped them all via DHL express and they were delivered in a few days. In some cases, we provided a full refund if that was preferred by the customer. No problem either way. Unfortunately, it's taking longer to get any remaining airmail parcels back, but hopefully they will start to filter back soon.

In some cases, there is still a possibility that some of the parcels to the US might still go through before they can be found and sent back to us (especially airmail parcels). That has happened with a few parcels even though we recalled them. From the tracking of one of them, which was a registered mail shipment, we could see it took just over two months to be delivered in the US from the date of shipment with both delays in Japan and the US.


Full refunds for other suspended countries returned orders...


We had a lot of parcels returned to us in April and May 2020 that were destined to various countries in the EU. They simply didn't make it out of Japan before the shipping suspensions to those countries came into being. We provided a full refund to each and every customer straight away.