Shipping Information

Yuuki-Cha is open for business year round. We offer quick efficient worldwide shipping directly from Japan via DHL, FedEx, and Japan Post to almost anywhere in the world. We ship Monday to Friday (no shipments at the weekend). Current shipping options are as follows...

DHL DHL Express Worldwide:

Delivered in 2-5 days.
Available to most major countries.
Please use checkout for availability of services, and latest rates.

FedEx FedEx International Priority:

Delivered in 2-5 days.
Available to most major countries.
Please use checkout for availability of services, and latest rates.

Japan Post EMS:

Available to some countries only.
Japan Post international services are completely unstable, unreliable, or suspended at the present time. Therefore, please use DHL or FedEx if you need a faster more reliable service.
Please use checkout for availability of services, and latest rates.

RETURNS AND REFUNDS

We always try our best to insure your tea and teaware reach you without any problems and we hardly ever experience any returns or disputes, but in case you have a problem here is what we can and can't do regarding returns and refunds:

We Can...

Offer a full refund (excluding any shipping charges we incurred) or replacement for any item that you receive that is genuinely defect. If this is the case, please contact us first to discuss the problem. If we find your claim to be valid we will give you full details on how to return the item to us. PLEASE NOTE: Items must be in their original state and returned to us within 7 days of you receiving them. Only when we receive the parcel back and the item has been inspected and found to be defect can a refund be given or a replacement sent.
Provide a refund, or send out at no extra charge, any items that we accidentally missed from your order, please contact us within 7 days, and we will send out the missing items or refund you accordingly.
Provide a refund if a parcel is lost because of an error on our part.
Provide a refund for any items dispatched by EMS (Express Mail) if they are lost, stolen or broken in transit. If this is the case, please contact us for instructions on how to process your claim. PLEASE NOTE: EMS refunds are not immediately refunded by the postal system. Postal systems in different countries have differing procedures that both the buyer and seller must follow in order for them to provide a refund. If the buyer refuses to follow the procedure that they have outlined then they will not provide a refund to the buyer and the situation will become complicated.

We Can't...

Replace or refund an order due to a customer making a mistake during our order process e.g. entering the wrong shipping address.
Refund or accept any returns of tea (that includes both opened or unopened). Simply not liking a tea or because a tea doesn't taste like you expected it to is not a valid reason for a return or refund. We ask you kindly to order wisely when trying a tea for the first time e.g. don't order 10-20 packets of a tea that you have never tried before.
Refund or accept any returns of teaware or matcha utensils that have been used by the customer.
Replace or refund parcels shipped by Airmail including orders of value, and orders containing breakable items such as matcha bowls or teapots if they are stolen, lost or broken in transit. Plainly speaking, if you want your parcel to reach you safely, quickly, and trouble-free, with the added advantage of knowing your parcel is both insured and traceable, then we highly recommend that you choose EMS shipping.

Returned Parcels...

Occasionally, we have had parcels returned to us as undelivered. This can happen for various reasons, but by far the most common is that the parcel was simply unclaimed by the customer after a delivery attempt. Other reasons include, the shipping address provided to us was wrong, duties were not paid by the customer, or the customer declined to accept the parcel upon delivery.
If you think your parcel has been returned to us, please contact us asap and we will try to look into it for you.

Any Further Questions...

If you have any further questions about shipping and returns, please contact us and we will be happy to assist you.